24 October 2018 :
Following is an update to our refund policy which in short is as per the ACCC. Found in our FAQ Page.
Our refund policy is as per the ACCC. The ACCC is clear on its stance of no change of mind. Depending on the situation and whether your item is electrical to which it will have a warranty of an average of 30 days; the first option will be an exchange. If I cannot replace your item you will receive a refund. Refund for the post will depend on the individual situation. Items can be damaged in the post, this is why we charge insurance to which we will replace your item if available or refund you your money if the item is sold out. We will then sort it out from our end with Australia Post to ensure you get no delays in your exchange or refund. Note with respect to a fault or any issue with your item you must report such issue within 24 hours of receiving the item. This can be done via email or phone. Email is always best to ensure there is a record of your notification. Any further questions please ask as our aim is to avoid any disagreements after your purchase.