Our frequently asked questions is designed to assist you with questions you may have. If we do not have an answer to your question please ask us via contact us.

General Questions

What are the delivery charges for orders from the Online Shop?

Delivery charges will vary based on your location. There will be times when Free post for Australia will be offered. Free post for international purchases is not possible due to the expense.

Who do you use for deliveries and what methods ?

We use Australia Post eParcel for both international and Australia. eParcel post is a safe way to post. Tracked at www.eparcel.com.au by inserting the eParcel number which I am happy to supply if need be.

Which payment methods are accepted in the Online Shop?

With the exception of high premium cards like American Express we accept most forms of payment. From credit cards, debit card, direct deposit along with Pay Pal and any other trusted gateway. Note we do not accept Bank Cheques, Personal Cheques, Money Orders or C.O.D.’s.

How long will delivery take?

Delivery within Australia will take anywhere from 1 to 5 working days in normal circumstances depending on where you are. International deliveries can take as much as 10 working days depending on post type.

How secure is shopping in the Online Shop? Is my data protected?

Currently we are accepting two payment methods. Direct Deposit and PayPal. With Direct Deposit you do not provide your bank details through our website which is extremely safe. When you choose to purchase our products using PayPal you will be using one of the most trusted services on the web.

What exactly happens after ordering?

Once your item has been paid for it will be well packed and posted. Our shop is open from Tuesday to Saturday. No work is done Sunday and Monday and our post office is not open on Sundays.

Do I receive a receipt for my order?

Yes a receipt will be included with the packed item you have purchased.

Can I pick up my purchase?

Yes you may pick up your purchase from our store. You will find us on 16 Skye Road Frankston Victoria Australia. At present we are open from Tuesday to Friday from 12pm to 5pm and Saturday from 11am to 4pm. We are closed all public holidays. If you are travelling from far it pays to phone ahead to avoid disappointment as emergency closures can occur. To assist with your Christmas shopping we are open from the 1st of December to and including the 24th of December (Monday to Friday from 12am to 5pm, Saturday and Sunday from 11am to 4pm).

Do I pay you Tax for the item if I am an international buyer?

No, you will not. Simply place your order and you will see a reduction in the price listed for the item. For Australian buyers, the Tax (GST) is already added. To work out the Tax (GST) component simply divide the price of the product by 11 then minus that figure from the price listed and it will be your price.

Returns and refund policies.

What is your refund policy?

Our refund policy is as per the ACCC. The ACCC is clear on its stance of no change of mind. Depending on the situation and whether your item is electrical to which it will have a warranty of an average of 30 days; the first option will be an exchange. If I cannot replace your item you will receive a refund. Refund for the post will depend on the individual situation. Items can be damaged in the post, this is why we charge insurance to which we will replace your item if available or refund you your money if the item is sold out. We will then sort it out from our end with Australia Post to ensure you get no delays in your exchange or refund. Note with respect to a fault or any issue with your item you must report such issue within 24 hours of receiving the item. This can be done via email or phone. Email is always best to ensure there is a record of your notification. Any further questions please ask as our aim is to avoid any disagreements after your purchase.