Our frequently asked questions is designed to assist you with questions you may have. If we do not have an answer to your question please ask us via contact us.

General Questions

Do you have a surcharge for any of your cards or payment methods?

No.

Delivery charges will vary based on your location. There will be times when Free post for Australia will be offered. Free post for international purchases is not possible due to the expense.

Who do you use for deliveries and what methods ?

We use Australia Post eParcel for both international and Australia. eParcel post is a safe way to post. Tracked at www.eparcel.com.au by inserting the eParcel number which I am happy to supply if need be.

Which payment methods are accepted in the Online Shop?

With the exception of high premium cards like American Express we accept most forms of payment. From credit cards, debit card, direct deposit along with Pay Pal, Zip Money, Zip Pay and any other trusted gateway. Note we do not accept Bank Cheques, Personal Cheques, Money Orders or C.O.D.’s.

How long will delivery take?

Delivery within Australia will take anywhere from 1 to 5 working days in normal circumstances depending on where you are. International deliveries can take as much as 10 working days depending on post type.

How secure is shopping in the Online Shop? Is my data protected?

Currently, we are accepting four payment methods. Direct Deposit, PayPal, Zip pay and Zip money. With Direct Deposit you do not provide your bank details through our website which is extremely safe. When you choose to purchase our products using PayPal you will be using one of the most trusted services on the web.

What exactly happens after ordering?

Once your item has been paid for it will be well packed and posted. Delays may occur at times. If you need your item urgently please let us know so we can let you know if we can help.

Can I pick up my purchase?

No we are strictly online only

Do I pay you Tax for the item if I am an international buyer?

Not by us, you will not. Simply place your order and you will see a reduction in the price listed for the item. For Australian buyers, the Tax (GST) is already added. To work out the Tax (GST) component simply divide the price of the product by 11 then minus that figure from the price listed and it will be your price.

Questions re The Scale Modellers Supply.

What are Acrylic Lacquer paints?
Acrylic Lacquer are a solvent based paint that uses an Acrylic Resin binder as an ingredient. Our range of paints have been specifically formulated for air brush use on a variety scale modelling plastics, metals and resins.

But isn’t Acrylic water based paint?
Yes, in common terms, water based paint is often referred to as an Acrylic. Whilst this is true, confusion does set in when Acrylic is used to describe other types of paints that aren’t water based. We suggest that the best way to describe paint types to avoid confusion is Water, Oil, and Solvent rather than Acrylic, Enamel and Lacquers.

What about colour coverage?
Some colours like White and Yellow are notoriously hard to get an even coverage due to bleed through of the base colour underneath. The Premium range of paints fixes this common issue by increasing the pigment density of each and every colour, meaning that any colour can be applied without fear of bleed through with only a small amount of coats – even with White!!

Why should I choose the Scale Modellers Supply paints over other brands?
Ever had a paint job ruined because of chipping or scratching? The nature of Acrylic Lacquer paint means that once cured, they are tough. They are much more resilient and less likely to damage when compared to water based paints and are very fast drying.

I have heard that you should not spray Acrylic Lacquers over water based paints? Is this true? 
Yes and No.

Solvent based Acrylic Lacquers cure ‘hot’ as in they produce a small amount of heat as they dry. If the layer of solvent based Acrylic Lacquer is very thick over the top of the water based paints then it will produce enough heat to cause damage to the paint below it.

If you follow the general rule of air brushing – apply in light coats after the layer below has been given enough time to fully cure – risks of reactions are lowered dramatically, making it possible to apply a solvent paint over a water based paint. As always, if in doubt test on a throw away piece first before committing on your hard worked on model.

Do I need to thin SMS Paints?
SMS paints are designed for air brush use.

SMS paints are adjusted to a paint viscosity to ensure that paints can pass easily through a 0.3 mm sized air brush at 15 PSI. Some environmental factors and personal preference may influence further thinning but it is not necessary in the majority of cases.

SMS paints are all air brush ready meaning that all of the guess work with thinning ratios is eliminated – all you need to do is give the bottle a good shake and then Pour & Spray!

If I do decide to thin the paint further, what do I use?
Whilst SMS have thinners, it is not necessary to use the same brand. Any solvent based Acrylic Lacquer thinner is fine to use. Any of the major brands of Lacquer Thinner are good to use as are thinners such as solvent based General / All Purpose Thinners.

How do I clean up my air brush after spraying SMS Paints?
Easy! Flush the air brush through with Acrylic Lacquer Thinners, making sure to use an old brush to wipe down the sides. Repeat the process until the air brush is clean and then do one final flush with water to remove the thinners from inside to prevent drying out of the internal seals.

What precautions should I take when air brushing?
Air Brushing involves the atomisation of paint into an air borne particle. If you are spraying ANY type of paint, whether it be water, oil or solvent based, you should ALWAYS spray in a well ventilated area with adequate safety equipment.

SMS recommend that you use a face mask that is fitted correctly with the correct rated filters (P2 minimum) installed. A spray booth is also highly recommended.

SMS paints are Class 3 Flammables (as all solvent based paints are) so be cautious around ignition sources and open flames.

Is SMS truly an Australia company?
Yes! SMS is a small family run business based in Ballarat, Victoria, Australia and their aim is to produce the best products with as much local materials as possible. 99% of SMS paint range is made from local materials from a range of suppliers across Australia.

Whilst they try there hardest to make sure that their products are made from local materials, some things are just not manufactured here, so unfortunately they do have to import those few items that they do not make themselves. This equates to around 5% of their total product range.

Questions re AV Vallejo Paints.

Introduction

The Vallejo Company was established in 1965, in New Jersey, U.S.A. In the first years the company specialized in the manufacture of Film Color, waterbased acrylic colors for animated films (cartoons). In 1969 the company moved to Spain; in those years many important cartoon studios were based in Europe. The special qualities and unique formula of Film Color soon became known, and the product was used by most of the important studios on the continent.
In 1972 Amadeo Vallejo developed Acrylic Artist Color, the first acrylic for fine arts manufactured in Spain, and one of the first acrylic colors for artists produced in Europe. In this period, Vallejo also introduced Liquid Watercolor-colors for graphic design.
In the year 1981, following suggestions by professors of the Fine Arts University of Barcelona, Vallejo presented Acrylic Studio- a range of high quality acrylic colors for fine arts in large size packaging (200 ml./6.76 fl.oz. and 500 ml./16.9 fl.oz. sizes, the first such presentation in artist colors worldwide) at a reduced and unified price. With this range, a result of the most careful selection of permanent artist pigments, avoiding the most expensive colors, such as cadmiums and cobalts, Vallejo created the line of colors which was to become a benchmark for the industry and the beginning of a new period of expansion for Acrylicos Vallejo.

Safety

REACH

R.E.A.CH is a new European Community Regulation on chemicals and their safe use. It deals with the Registration, Evaluation, Authorization and Restriction of Chemical substances. The new law entered into force on 1 June 2007.
The aim of REACH is to improve the protection of human health and the environment through the better and earlier identification of the intrinsic properties of chemical substances. One of the main reasons for developing and adopting the REACH Regulation was that a large number of substances have been manufactured and placed on the market in Europe for many years, sometimes in very high amounts, and yet there is insufficient information on the hazards that they pose to human health and the environment. There is a need to fill these information gaps to ensure that industry is able to assess hazards and risks of the substances, and to identify and implement the risk management measures to protect humans and the environment.

 

ASTM D-4236

Standard Practice for Labeling Art Materials for Chronic Health Hazards). In addition to compliance with European Common Market regulations, Acrylicos Vallejo decided in 2004 to begin the process of obtaining the ASTM D-4236, certification for the U.S.A. distribution of their products. For a period of two years formulas for our colors were submitted to a U.S. laboratory, and were found within the safety limits set by the ASTM organization. This is a continuing process, as new formulations arise. For more information please see www.astm.org.

The ASTM certification, “Conforms to ASTM D-4236” is commonly accepted as a guarantee that the product is not toxic. However this should not be understood as a warrant to use paint without caution, since any color will contain some level of potentially harmful chemicals. Besides pigment and binder, paint contains many more ingredients and although no immediate or long term health hazards are anticipated with the use of any of these chemicals in the prescribed quantities, long term testing for chronic toxicity has been scant and incomplete. Colors should not be ingested or inhaled, no matter what their pigment content may be.

 

PIGMENTS AND SAFETY

Pigments can only cause damage to health in case of inhalation, ingestion or absorption through the skin. Pigments in solvent-based mediums are more likely to be inhaled due to the volatile nature of the medium. If in addition these solvent based colors are used in vaporized systems such as airbrushing, they become truly dangerous to health, and the use of a mask and a protective screen for airbrushing is already part of the legislation in many countries. Acrylic mediums have a low rate of solubility, and are by far safer in airbrushing techniques.

Most artists’ colors manufactured in these last 40 years are formulated with pigments which are considered safe to the artist or the environment. Synthetic pigments have found their place alongside the traditional pigments and shine in their own right; they are not only beautiful but have superb lightfastness and permanence. These organic pigments are also used in limited color ranges to replace some of the original inorganic pigments to manufacture colors identified with the word ” Hue ” on the labels. But the quality of artist’s pigments such as Cadmium and Cobalt is still unequalled and they continue to be included in all the important ranges of artists’ colors for professional artists.

Cadmium pigments are traditional pigments of great beauty, permanence and stability. They contain heavy metals and are not biodegradable. Care should be taken in the handling of Cadmium or any other pigment in powder form. Cadmium and Cobalt contained in Artist’ Colors should not be taken internally, and if applied in spray techniques, the use of a protective mask is essential. Used cadmium containers should not be incinerated, because in this process the cadmium compounds revert to a soluble state and produce toxic fumes. They can also get into the sewage system, and for environmental safety it is recommended to discard used cadmium tubes in special containers (as one would treat used batteries, for example). See also Cadmium Regulations Update.

SHELF LIFE

The tubes and jars of Acrylic Artist CoIor and Acrylic Studio do not carry an expiration date, because the colors last an indefinite length of time if they are handled properly and stored in moderate temperatures 15 to 25º celsius (60-80 degrees Fahrenheit) . In our factory we have samples going back 10 years or more which have not changed or undergone any kind of alteration due to aging or temperature fluctuation. However, although these samples are checked periodically, they have not been used, and therefore they have not been exposed to any kind of contamination. Acrylic colors contain a certain percentage of water, and the colors will dry when their water content evaporates. It is most important is to keep the tubes and jars closed properly, and we consider a shelf life of about five years to be the norm, although colors may last much longer than that. For diluting colors, we recommend that only Acrylic Medium be used, and if thinning with water is preferred, this should be done with distilled water.

PROPOSITION 65 CALIFORNIA

In 1986, the State of California passed Proposition 65- Safe Drinking Water and Toxic Enforcement Act of 1986, (www.oehha.ca.gov/prop65.html) and in a long list of substances known to the state of California to cause cancer or reproductive toxicity, included amongst others, Cadmium compounds, Cobalt, Nickel compounds, Carbon black, Chromium, Lead and Crystalline Silica. This ruling has caused most major Artist Paint manufacturers in the U.S.A. to include the following statement on their labels: This product contains cadmium, a chemical known to the State of California to cause cancer. Do not spray.

Further investigation in the possible ill effect of Cadmium resulted in toxicity findings if Cadmium was ingested or inhaled in the workplace, in the manufacture of batteries, soldering or welding, or ingested with shellfish and similar. Skin contact has not appeared to be a cause of concern. For more specific information of Cadmium please see the ATSDR Tox FAQ files at www.atsdr.cdc.gov/tfacts5.html and for Cobalt see www.atsdr.cdc.gov/tfacts33.html

For more info rmation about Cadmium and Cobalt see below. Carbon Black is listed in Proposition 65, but in an airborne state “unbound particles of respirable size”, which leaves this pigment safe when bound in an acrylic medium. The other pigments listed in Proposition 65 are not employed by Vallejo in any of our color formulations.

CADMIUM REGULATIONS UPDATE

The European Union has adopted a Directive (91/338/EEC “the Cadmium Directive”) on the use of cadmium pigments, which seeks to harmonise restrictions on their use within EU member states. This directive does not ban the use of cadmium pigments, but restricts their use where they are not seen to be essential.

Actualización de las normas sobre cadmio

CADMIO Y COBALTO EN LOS COLORES VALLEJO

Proposition 65 caused great concern to the manufacturers of colors for artists. Some manufactures developed lines which do not contain the listed pigments. Vallejo introduced Acrylic Studio, a line of artists colors which does not contain either Cadmium or Cobalt pigment. Model Air, color line formulated for airbrushing, do not contain Cadmium or Cobalt.

However, further studies did not lead to a complete elimination of these pigments in artists’ colors or other industrial applications. The thermal and chemical stability of Cadmium is far superior to other pigments of similar hue. And in recent years, the manufacturing process of cadmium pigments has been much improved. Although soluble cadmium compounds and fumes are toxic, the pigments themselves have become practically insoluble and are now considered safe when used within the strictly regulated limits now applied. Of maximum importance is the solubility of the pigment, and only those pigments with a low solubility are employed , in accordance with the USA TCLP (Toxicity Characteristic Leaching Procedure), a ruling which states that the maximum amount of soluble Cadmium in pigments should be 1ppm. The level of solubility of the pigments is further controlled in order to comply with the Council of Europe Resolution AP(89)1 Food Contact Limits, USA TCLP Waste Leaching Limits, Safety of Toys Directive 88/378/EEC (EN 71): Part 3 related to the coating of toys and EPA SW 846 Federal Regulation Vol.55 No.61 conforming to TCLP. See also Cadmium Regulations Update.

Acrylic Artist Color, Acrylic Gouache
The Cadmium pigments in these lines are insoluble compounds of Cadmium Calcinated Zinc Sulphide and Cadmium Sulphoselenide, supplied by Rockwood Pigments, which are considered non-hazardous in compliance with the C.H.I.P. (Chemicals Hazard Information and Presentation for Supply Regulations). Pigment content is listed on each label, in the colorcharts and on the attached Pigment Content-Index per product.

Model Color and Game Color
In Modelcolor and Game color , the object is not to bring out the quality of the pigment itself as in Artists’ Colors, but to use pigment for matching existing shades of uniforms, medieval or modern, weaponry, military vehicles of all kinds, and fantasy figures modern and ancient. Sometimes more than a dozen pigments are employed to achieve the most perfect match possible. In our colors for Models and Miniatures, Cadmium Calcinated Zinc Sulphide and Cadmium Sulphoselenide are present in some of the basic colors and in even lesser percentage in mixtures of the 300 plus shades. All are certified as ASTM D-4236.

Cobalt Pigments
This traditional pigment of great beauty is present in the Vallejo lines only in Acrylic Artist Color , in Cobalt Blue, Cerulean Blue, Cobalt Violet, and Cobalt Yellow (Aureoline). In the form of dry pigment, inhaled cobalt may cause allergies in the respiratory system, but in the formulation of acrylic binder they are considered safe. Cobalt pigments are not classified as hazardous for supply under the Chemical Hazard Information and Presentation for Supply Regulations 2002 (SI 1689) and related EU directives (67/548/EEC, adaptations & amendments).

Phtalocyanine Pigments
Copper is found in the phtalocyanine pigments used in all artists colors (blues and greens). Historically copper was present in a soluble form in many pigments, but now it is employed in such complex compounds that they cannot be absorbed by the human body.

PIGMENTS CONTENT PER COLOR

Las resinas acrílicas utilizadas en las formulaciones de colores en bellas artes se encuentran en un estado relativamente diluido comparado con su uso en otras industrias. No son un peligro para la salud ni para el medio ambiente. El nivel de monómero residual es inferior a 0,05%. La legislación del Mercado Común Europeo mantiene un control riguroso sobre la composición de la materia prima, sus actualizaciones relativas a los conservantes y otros aditivos, todos definidos por niveles máximos permitidos. Otros materiales utilizados en nuestros productos son en su mayoría naturales como la goma laca y la goma arábiga, y pueden reciclarse.

ACRYLIC RESINS, SOLVENTS AND OTHER ADDITIVES

The acrylic resins used in the formulations for fine arts colors are in a relatively diluted state compared to their usage in other industries. They do not present a danger to health or environment. Residual Monomers are below the level of 0,05%.

Conservation additives are very strictly regulated and updated by European Common Market legislation, and kept below the maximum permitted levels. Other materials used in our products are mostly natural, such as shellac and gum arabic, and can be recycled.

Many components in artists paint, whether solvent- or water-based, and in themselves not irritating, can cause allergic reactions in some people. Well known allergenics are turpentine and similar products employed in oil and alkyd paints, but even acrylic resins in a water-based solution, normally completely inoffensive, have been know to cause an allergic reaction in some exceptional case.

However, even people who may have allergic reactions to certain ingredients can work safely if the necessary precautions are taken, such as good ventilation of the working area, the prevention of ingesting the paint and avoiding inhalation when using a paint in spray form (aerosol) or air brush.

Alcohol
Liquid Gold and our Brush and Airbrush Cleaners contain alcohol in their formula but not to the amount which would be included under the headings R-37, R-38, R-41 or R-36 in a quantity equal or superior to the limit set in Annex I, of law 67/548/CEE of 20 April 1994, or, in its absence, the limit fixed by Table IV of Annex I of the above mentioned law. In view of these regulations, our Brush and Airbrush cleaners can be considered as “Non irritating to the skin, eyes or respiratory system”, whereas Liquid Gold contains a slightly higher percentage of alcohol, and needs to be labelled with the symbol of “Irritating” and the phrase “Irritates eyes”. Under the same minimums fixed by the above law, we can also state that our products do not contain substances which are harmful, toxic or very toxic, so that they can be considered “Not Harmful”.

WASTE DISPOSAL

Acrylic colors are potentially less harmful to the environment than solvent- based colors. It is preferable to allow color to dry out before disposal, rather than flushing left over paint down the drain, where waste will get into the sewage system. Do not incinerate Cadmium or Cobalt remnants, either in plastic containers or metal tubes, to avoid releasing toxic fumes which are created when these pigments revert to a soluble state. For environmental safety it is recommended to discard used cadmium tubes in special containers (as one would treat used batteries, for example).

For more info rmation about our products, kindly contact our offices via telephone, 34.93.893 6012, fax: 34 93 893 1154, and email: export@acrylicosvallejo.com.

Packaging
Only materials which can be recycled are used. PVC has been replaced with plastics less damaging to the environment. The Recycle symbol (arrows, green point) can be found on all Vallejo products.

SAFETY SYMBOLS ON LABELS

The standards for labelling of fine arts materials are established by national and international regulations. For our client’s info rmation we list below some of the different safety symbols and texts which are obligatory in the EU.

reciclaje-simbolo

Recyclable Material
This symbol indicates that the material of the packaging can be recycled, and that the manufacturer adheres to the regulations governing the use of this symbol.

Punto Verde

Green Point
This symbol indicates that the material of the packaging can be recycled, and that the manufacturer adheres to the regulations governing the use of this symbol.

Triangle
A raised triangle on the label, as a tactile warning for blind people that the material might have a certain risk.

Child proof seal
Raised design on the cap. A tactile warning for blind people that the contents might be bothersome, and also an indication that cap needs a special counter pressure to be opened, thus preventing small children from unscrewing the cap.

Ozone Friendly
Used for aerosol sprays which are formulated with a propellant which is not harmful to the environment.

Flammable
Indicate that product is easily set alight.

Exclamation Simbol
Indicates that the product has apossible risk qualification of irritating.

Skull Symbol
This symbol indicates product is very toxic.

Reversed Epsilon
Used only on aerosol spray cans to indicate that the labelling conforms to the requirements of the EU regulations. In all cases, the propellants employed require that aerosol sprays should be used with care, in well ventilated areas, and with all precautions due a flammable product.

CE
CE marking is a key indicator of a product’s compliance with EU legislation and enables the free movement of products within the European market. By affixing the CE marking on a product, a manufacturer is declaring, on his sole responsibility, conformity with all of the legal requirements to achieve CE marking and therefore ensuring validity for that product to be sold throughout the EEA, the Member states of the EU and European Free Trade Association countries – Iceland, Norway, Liechtenstein and Turkey. This also applies to products made in third countries which are sold in the EEA and Turkey.

Animal Testing
Our company does not carry out any kind of animal testing.We purchase our raw materials from well known multinational pigment and resin manufacturers who all are committed to the REACH regulations now in force in Europe. These regulations offer us the guarantee of quality and compliance with all established standards in the formulation of our colors. In our own manufacturing processes we further subject our colors to regular testing for aging and freezing resistance, as well as  biocide testing  to avoid the presence of  bacteria and fungus (micro-organisms)  in our products.

Further to the question, all international regulations require guarantees to safeguard consumers and environment; it is possible that some of the raw materials employed in the industry have been tested on animals at some point in order to determine the potential toxicity of these substances. The manufacturers of raw materials subject to this kind of control are required to facilitate this information to the public in order to avoid unnecessary repetition of such testing.

As a company, our main task is to ensure the quality of our raw materials and their compliance with REACH, in order to produce the best water based paints according to all international regulations and taking into special consideration the health issues for our employees and consumers. We take this responsibility very seriously.

As to the question of animal testing, we have consulted our major suppliers, all of them established and well known international chemical companies, and are informed that with some very rare exceptions, these companies carry out product tests on dead tissue only.

Returns and refund policies.

Our refund policy is as per the ACCC. The ACCC is clear on its stance of no change of mind. Depending on the situation and whether your item is electrical to which it will have a warranty for an average of 30 days; the first option will be an exchange. If I cannot replace your item you will receive a refund. Refund for the post will depend on the individual situation. Items can be damaged in the post, this is why we charge insurance to which we will replace your item if available or refund you your money if the item is sold out. We will then sort it out from our end with Australia Post to ensure you get no delays in your exchange or refund. Note with respect to a fault or any issue with your item you must report such issue within 24 hours of receiving the item. This can be done via email or phone. Email is always best to ensure there is a record of your notification. Any further questions please ask as our aim is to avoid any disagreements after your purchase.