Our frequently asked questions is designed to assist you with questions you may have. If we do not have an answer to your question please ask us via contact us.

General Questions

Do you have a surcharge for any of your cards or payment methods?

No.

Delivery charges will vary based on your location. There will be times when Free post for Australia will be offered. Free post for international purchases is not possible due to the expense.

Who do you use for deliveries and what methods ?

We use Australia Post eParcel for both international and Australia. eParcel post is a safe way to post. Tracked at www.eparcel.com.au by inserting the eParcel number which I am happy to supply if need be.

Which payment methods are accepted in the Online Shop?

With the exception of high premium cards like American Express we accept most forms of payment. From credit cards, debit card, direct deposit along with Pay Pal, Zip Money, Zip Pay and any other trusted gateway. Note we do not accept Bank Cheques, Personal Cheques, Money Orders or C.O.D.’s.

How long will delivery take?

Delivery within Australia will take anywhere from 1 to 5 working days in normal circumstances depending on where you are. International deliveries can take as much as 10 working days depending on post type.

How secure is shopping in the Online Shop? Is my data protected?

Currently, we are accepting four payment methods. Direct Deposit, PayPal, Zip pay and Zip money. With Direct Deposit you do not provide your bank details through our website which is extremely safe. When you choose to purchase our products using PayPal you will be using one of the most trusted services on the web.

What exactly happens after ordering?

Once your item has been paid for it will be well packed and posted. Delays may occur at times. If you need your item urgently please let us know so we can let you know if we can help.

Can I pick up my purchase?

No we are strictly online only

Do I pay you Tax for the item if I am an international buyer?

Not by us, you will not. Simply place your order and you will see a reduction in the price listed for the item. For Australian buyers, the Tax (GST) is already added. To work out the Tax (GST) component simply divide the price of the product by 11 then minus that figure from the price listed and it will be your price.

Questions re The Scale Modellers Supply.

What are Acrylic Lacquer paints?
Acrylic Lacquer are a solvent based paint that uses an Acrylic Resin binder as an ingredient. Our range of paints have been specifically formulated for air brush use on a variety scale modelling plastics, metals and resins.

But isn’t Acrylic water based paint?
Yes, in common terms, water based paint is often referred to as an Acrylic. Whilst this is true, confusion does set in when Acrylic is used to describe other types of paints that aren’t water based. We suggest that the best way to describe paint types to avoid confusion is Water, Oil, and Solvent rather than Acrylic, Enamel and Lacquers.

What about colour coverage?
Some colours like White and Yellow are notoriously hard to get an even coverage due to bleed through of the base colour underneath. The Premium range of paints fixes this common issue by increasing the pigment density of each and every colour, meaning that any colour can be applied without fear of bleed through with only a small amount of coats – even with White!!

Why should I choose the Scale Modellers Supply paints over other brands?
Ever had a paint job ruined because of chipping or scratching? The nature of Acrylic Lacquer paint means that once cured, they are tough. They are much more resilient and less likely to damage when compared to water based paints and are very fast drying.

I have heard that you should not spray Acrylic Lacquers over water based paints? Is this true? 
Yes and No.

Solvent based Acrylic Lacquers cure ‘hot’ as in they produce a small amount of heat as they dry. If the layer of solvent based Acrylic Lacquer is very thick over the top of the water based paints then it will produce enough heat to cause damage to the paint below it.

If you follow the general rule of air brushing – apply in light coats after the layer below has been given enough time to fully cure – risks of reactions are lowered dramatically, making it possible to apply a solvent paint over a water based paint. As always, if in doubt test on a throw away piece first before committing on your hard worked on model.

Do I need to thin SMS Paints?
SMS paints are designed for air brush use.

SMS paints are adjusted to a paint viscosity to ensure that paints can pass easily through a 0.3 mm sized air brush at 15 PSI. Some environmental factors and personal preference may influence further thinning but it is not necessary in the majority of cases.

SMS paints are all air brush ready meaning that all of the guess work with thinning ratios is eliminated – all you need to do is give the bottle a good shake and then Pour & Spray!

If I do decide to thin the paint further, what do I use?
Whilst SMS have thinners, it is not necessary to use the same brand. Any solvent based Acrylic Lacquer thinner is fine to use. Any of the major brands of Lacquer Thinner are good to use as are thinners such as solvent based General / All Purpose Thinners.

How do I clean up my air brush after spraying SMS Paints?
Easy! Flush the air brush through with Acrylic Lacquer Thinners, making sure to use an old brush to wipe down the sides. Repeat the process until the air brush is clean and then do one final flush with water to remove the thinners from inside to prevent drying out of the internal seals.

What precautions should I take when air brushing?
Air Brushing involves the atomisation of paint into an air borne particle. If you are spraying ANY type of paint, whether it be water, oil or solvent based, you should ALWAYS spray in a well ventilated area with adequate safety equipment.

SMS recommend that you use a face mask that is fitted correctly with the correct rated filters (P2 minimum) installed. A spray booth is also highly recommended.

SMS paints are Class 3 Flammables (as all solvent based paints are) so be cautious around ignition sources and open flames.

Is SMS truly an Australia company?
Yes! SMS is a small family run business based in Ballarat, Victoria, Australia and their aim is to produce the best products with as much local materials as possible. 99% of SMS paint range is made from local materials from a range of suppliers across Australia.

Whilst they try there hardest to make sure that their products are made from local materials, some things are just not manufactured here, so unfortunately they do have to import those few items that they do not make themselves. This equates to around 5% of their total product range.

[/accordion-item]

Returns and refund policies.

What is your refund policy?

Our refund policy is as per the ACCC. The ACCC is clear on its stance of no change of mind. Depending on the situation and whether your item is electrical to which it will have a warranty for an average of 30 days; the first option will be an exchange. If I cannot replace your item you will receive a refund. Refund for the post will depend on the individual situation. Items can be damaged in the post, this is why we charge insurance to which we will replace your item if available or refund you your money if the item is sold out. We will then sort it out from our end with Australia Post to ensure you get no delays in your exchange or refund. Note with respect to a fault or any issue with your item you must report such issue within 24 hours of receiving the item. This can be done via email or phone. Email is always best to ensure there is a record of your notification. Any further questions please ask as our aim is to avoid any disagreements after your purchase.